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Due to the possible wait times in the Bookstore, it is highly recommended to utilize the online ordering available at https://www.monroeccc.edu/bookstore.  Online orders can be delivered directly to students via UPS, or will be available for pick-up outside the Bookstore.  

The store capacity is limited to 25% of the total occupancy limits established by the State Fire Marshal.  The occupancy limit of the MCCC Bookstore is 37 total.  A 25% mandate limits occupancy to 9, including workers.

Due to COVID, some orders may be delayed due to incomplete orders from publishers.  We will process them as quickly as possible.  Please wait for the email confirming that your order has been completed and is ready for pickup or shipping before coming to campus.  We appreciate your patience during this time.

Two hours per week are dedicated shopping time for vulnerable populations: people over 60, pregnant women, and those with chronic conditions such as heart disease, diabetes, and lung disease. Tuesdays from 8-9am and Thursdays from 3:30-4:30pm

*** When coming on campus or into the Bookstore, a mask or face covering is required. ***

 To check on books for Fall Semester, Please click on Textbook Lookup and then select the semester you are inquiring on under Academic Term, then select Department, Course and Section to see textbooks & supplies required 

 

 ***  Financial Aid is available for Fall online purchases beginning 8/3/2020 through 9/4/2020. ***

Sell your books back online! Get paid for your textbooks by selling them back online. Shipping is covered, so there’s no cost to you! All you have to do is search for the book(s) you want to sell back, print a prepaid label and ship back your book(s). get started here, http://www.nebook.com/virtualsellback.

 ***REQUIRED SUPPLIES ARE AVAILABLE FOR PURCHASE ONLINE UNDER THE "SUPPLIES" TAB***

 

COMPUTER USER SUPPORT FOR HELP DESK & SUPPORT SPECIALIST (P)

COMPUTER USER SUPPORT FOR HELP DESK & SUPPORT SPECIALIST (P)
$150.00
New/Used: New
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
ISBN: 
9781285852683
Author: 
Binding: 
Paperback
Publisher: 
Publication Date: 
September 23, 2014
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